General Terms and Conditions


ARTICLE 1 - Application of the general conditions

These general conditions are systematically given to each customer at the time of the submission of the quotation to enable him to place an order. These general conditions are also available on the STGI Services website at the following address: www.stgi- services.com. Consequently, the fact of placing an order implies full and unreserved acceptance of the customer to these general conditions to the exclusion of all other documents. None of them special condition may not, except with the formal and written acceptance of STGI Services, prevail over the general conditions. Any contrary condition opposed by the customer will, therefore, in the absence of express acceptance, be unenforceable against STGI Services. The fact that STGI Services does not at any time avail itself of any of the these General Terms and Conditions shall not be construed as a waiver of any right to subsequently prevail over any of these conditions. STGI Services reserves the right to modify and update, without notice, the these general conditions. These general terms and conditions can be consulted on request from STGI Services.

ARTICLE 2 - Order

To be taken into account, any order must be placed in writing, by mail or by e-mail to stgi@stgi-services.com, or faxed to the institution of STGI Services located in Thiers. Only orders for a total amount exceeding 1000.00 will be confirmed by STGI Services by acknowledgement of receipt of order. The order and any amendments must mention any document necessary to the establishment of an estimate, the exact nature of the service ordered, the deadlines for delivery and, where applicable, any document relating to the technical specifications of the product on which STGI Services will have to provide the service as well as the place of delivery. He is expressly reserved to STGI Services the possibility of subcontracting all or part of the order.

ARTICLE 3 - Change request

Any modification of the order must be notified in writing by the customer, and to be be subject to a written and express agreement by STGI Services specifying the consequences in terms of price and deadlines. Changes to the order may include result in a new price offer. Any change, at the time of acceptance of the quotation, in the number of items, punches, engravings, markings or others will be the subject of a new price offer. Any new specification transmitted by the customer at the time of acceptance of the quotation which would prove to be in contradiction or inadequacy with the specification transmitted to the the time of the order will result in a new price offer. Any cancellation of an order will result in the payment of the services already performed by STGI Services and, where applicable, to the invoicing of the raw materials ordered by STGI Services for the execution of the order. Any changes to the order resulting from abnormal conditions of use or conditions of use not specified at the time of the initial order will be the subject of a new price offer.

ARTICLE 4 - Delivery times

Delivery times are given as an indication. STGI Services undertakes to implement shall exercise the utmost diligence to meet the deadlines. Exceedances of the delivery time may not give rise to damages, to or to cancel pending orders. In particular, it is specified that the delays due to machine breakdowns will not be eligible for compensation. In addition to this STGI Services shall not be liable for delays caused by subcontractors who have been imposed by the customer or by the late provision of specifications, specifications, specifications and products or services by the customer. Any modification of the order will result in a subsequent change of deadlines. The following are considered as force majeure cases relieving STGI Services of its obligation to deliver: war, riot, fire, strikes, accidents, impossibility for itself to be supplied, the accident including tooling, machine breakdown, transport interruption or delay. STGI Services will inform the customer as soon as possible delays of any delay. In any case, timely delivery can only be made if the customer is up to date of its obligations to STGI Services, regardless of the cause.

ARTICLE 5 - Shipping

Unless otherwise specified in the price offer, STGI Services is responsible for the organisation of transport in the event of the goods leaving his workshop and the delivery costs are at the customer's expense. The products travel at the customer's risk. The customer must take all necessary actions with the carrier in the event of loss or damage in accordance with the provisions of Article L. 133-6 of the French Commercial Code. Any claim for damage or partial loss must be made by extrajudicial act or by registered letter to the carrier within three days, not including days holidays. If applicable, he must mention any possible reservations on the receipt issued by the carrier and keep a copy or a copy of it. Apparent damage must be photographed in the presence of the carrier. Any claim for non-delivery of goods must be made within 8 days of the date of delivery of invoice. In case of delivery outside France, the sale is made EX WORKS (latest version established by the ICC) in the absence of a choice of another Incoterm on the acknowledgement of receipt of order.

ARTICLE 6 - Receipt of products

The customer must check upon receipt, the conformity of the products and/or services realized in relation to the products and/or services ordered and the absence of defects apparent. If necessary, it must inform STGI Services in writing of any possible reservations in within 48 hours of receipt and retain a copy of this claim. Failing that of complaint formulated by the customer within this period, the services and/or products will be considered accepted. STGI Services does not accept any return of merchandise without first having it authorized. It will be up to the customer to provide any justification as to the reality of the defects or anomalies observed. It shall provide STGI Services with all facilities to carry out the detection of these defects and to remedy them. He will refrain from intervening himself or to involve a third party for this purpose. Any complaint must indicate the numbers of orders.

ARTICLE 7 - Pricing

7.1 - Princing

Unless there are specific conditions specific to the provision of services, the prices of the services are those set out in the price offer. Prices are only guaranteed for one month at From the date of the quotation, subject to changes in the price of raw materials, if applicable. The prices indicated on the quotations are exclusive of tax and do not include the costs of transport, packaging and packing unless otherwise specified in the quotations. The VAT rate in force on the day of the signing of the contract will be added to the proposed price. order. Any change in the statutory VAT rate will automatically be passed on to the price of the services, on the date stipulated by the implementing decree. reserves the right to revise the price upwards in the event that the customer's order would be of an urgent nature. In the case of successive execution orders for which STGI Services must be supplied with raw materials, STGI Services reserves the right to index the price based on the price of the raw material on the day STGI places the order for raw material.

7.2 - Payment terms - Payment currency

Unless otherwise specified, the balance is payable 45 days from the date of issue of the invoice. At the first case, cash payment and thereafter 45 days after verification of solvency. No discount is granted for cash payment. Under no circumstances may payments due to STGI Services be suspended or be subject to any reduction or compensation without the written consent of STGI Services. Any payment made to STGI Services shall be deducted from the amounts due whatever the cause, starting with those with the oldest due date. The currency of payment is the euro, unless otherwise specified in the price offer.

7.3 - Penalties for late payment

In the event of late payment, the amount excluding tax on invoices will be increased as penalty of an amount calculated on the basis of 5% of the amount excluding tax payable, and this in accordance with Article L 441-6 of the French Commercial Code, amended by the law of 15 May 2001. The penalty is incurred when the sums are paid after the deadline set by the general conditions for the provision of services and after the payment date indicated on the invoice, i.e. the day the invoice is presented. The client must pay STGI Services, in addition to late payment penalties, an indemnity flat-rate recovery costs of 40 Euros. In the event that the recovery costs incurred would be higher than this amount, STGI Services would reserves the right to claim additional compensation from the customer.

ARTICLE 8 - Privacy

The client will consider as strictly confidential and will refrain from disclosing any information given, technical formula or concept of which he may be aware at on the occasion of this contract. For the application of this clause, the customer is responsible for his employees as well as himself. However, the customer cannot be held liable for no disclosure if the disclosed material was in the public domain or if there is any had knowledge of them or obtained them from third parties by legitimate means. Similarly, STGI Services undertakes to keep the following strictly confidential information at his disposal in the performance of this contract and disclose to anyone neither during the execution of the agreement nor after its termination.

ARTICLE 9 - Intellectual Property

All vectorized files, work, machining and engraving files remain the property of exclusive to STGI Services. If necessary, and subject to prior express agreement, express and written by STGI, the transfer of these files may be invoiced.

ARTICLE 10 - Retention of title clause

The goods are sold under retention of title: the transfer of property is subject to full payment of the price on the due date agreed, by the client and this notwithstanding the transfer of risks on the date of delivery. In the event of non-payment on the due date, STGI Services will take over possession of the goods of which he has remained the owner and will be able, at his own discretion, to If you wish, cancel the contract by sending a simple registered letter to customer. The customer shall refrain from any transformation, incorporation or assembly of the goods before having paid for them. The risks are to the customer's responsibility as soon as the goods are delivered, under the conditions of the contract notwithstanding the retention of title. The customer undertakes to to insure the goods for whose benefit it will belong, against all risks that they may run or cause upon delivery. The the customer is responsible for the proper maintenance of the goods sold subject to of property and will assume the costs of restoration if it must return them unpaid. The return of unpaid goods will be due by the customer defaulting at its own expense and risk, upon formal notice from STGI Services by registered letter with acknowledgement of receipt. In the event that STGI Services has to claim the goods, it will be exempted from returning the advances received on the price as soon as they can compensate itself with the damages due by the client (for costs restitution or restoration).

ARTICLE 11 - Liability - Warranty - Insurance

STGI Services may only be held liable within the limit of the amount of the order for which its responsibility is sought. When the service is performed according to the client's specifications, the client is responsible for information provided and the adequacy of the service to its needs. STGI Services shall be exempt from any liability if the specific services ordered by the customer do not meet his needs. STGI Services cannot be held liable for indirect damages caused to the customer such as loss of profit or operating loss. STGI Services does not guarantee the harmful consequences resulting from a bad storage, misuse or abnormal use. STGI Services is insured in accordance with common law...

ARTICLE 12 - Competent Jurisdictions

All disputes relating to the validity, interpretation and execution of these general terms and conditions shall be the exclusive competence of the court of Clermont-Ferrand trade. STGI Services shall elect domicile at its registered office social. The applicable law is French law.
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legal notices / General terms and conditions